|
If TickerChart CD is for free, what should I pay?
TickerChart offers a free CD that contains both TickerChart software and markets historical prices. Besides the free CD, TickerChart offers paid-services for the users to subscribe in. As a TickerChart user, you have to pay nothing for using TickerChart software. You only have to pay if you decide to subscribe with TickerChart paid-services. To learn more about TickerChart paid-services, please visit TickerChart services section.
Is help available with TickerChart?
TickerChart comes with a help manual that covers all TickerChart tools and features. Also, TickerChart provides Technical Analysis Manual that contains an introduction to Technical Analysis in addition to a description for the important technical indicators and their use.
If you have any question and you do not find an answer in TickerChart manual, please use contact TickerChart form, and a representative of TickerChart will answer you in less than 48 hours.
Back to Top
What are the minimum PC requirements for TickerChart?
Minimum recommended PC requirements are:
- Windows 98, 2000, ME, NT or XP operating system
- A Pentium processor greater than 266Mhz recommended
- 250 MB of hard drive space
- 128 MB of RAM
- Internet Connection
Does TickerChart need high speed Internet connection?
No. TickerChart downloads end-of-day financial data once per day after the markets close. The size of the download is around 250K per day, and can be done using dial-up connection.
Back to Top
When does end-of-day financial data become available for download?
The release time of the end-of-day financial data depends on the stock exchange. Each stock exchange releases its closing end-of-day data at a different time. As soon as the stock exchange releases the data, TickerChart makes it available for the users to download. The table below specifies the daily time at which data is available for all the stock exchanges supported by TickerChart.
| Stock Exchange |
Data Availability Time (GMT+3) |
|
| Amman Stock Exchange |
14:00 |
|
| Saudi Stock Exchange - Tadawul |
Every 10 min |
|
| Kuwait Securities Market |
Every 10 min |
|
| Abu Dhabi Securities Market |
Every 10 min |
|
| Dubai Financial Market |
Every 10 min |
|
| Doha Securities Market |
Every 10 min |
|
| Muscat Securities Market |
Every 10 min |
|
| Palestine Securities Market |
Every 10 min |
|
| Egypt Securities Market |
Every 10 min |
Back to Top
I am a registered TickerChart user. I want to add or renew my services subscription. How can I do that?
Please visit Subscriptions section.
What is TickerChart licensing scheme?
TickerChart licensing scheme is per user per machine. This scheme means that whenever a user subscribes with TickerChart, the subscription is only valid for the subscribed user and only one single computer. Accordingly, if another user tried to use the subscription, TickerChart would report a licensing problem. Also, if the subscribed user tried to run TickerChart on two computers, like one at office and other at home, TickerChart also would report a licensing problem.
I am a TickerChart user. I like to move my TickerChart subscription from one computer to another. What should I do?
To change the computer that you use to run TickerChart, you have to uninstall TickerChart from your old computer and reinstall TickerChart on your new one. After doing this, you have to email us with the subject "Technical Support" and the topic "Moving account to another computer". Then, we will move your machine license from your old to your new computer.
Back to Top
|
